Attendee FAQ

How do I get my tickets?

This will depend on the method available at checkout.

1. For Will call orders, you will have to collect your paper tickets at the venue, before the event. After you complete you order, you will receive an email from Tickethookups containing your E-ticket. You will need this E-ticket, original Credit Card used for the order and a valid Photo Id to claim your tickets before the event.

All tickets must be claimed by the person who’s name is on the E-Ticket.

2. For E-ticket orders, an e-mail containing your E-tickets will be sent upon completing the transaction online. You may show the E-Ticket on a mobile device or use a Printed Copy of the E-Ticket. Do not forget to bring a valid Photo Id to gain entry.

I did not receive my E-Ticket

Your E-ticket(s) are emailed immediately after your order. If you have not received an email from us with your tickets, please, check your SPAM folder first. If you still cannot find the tickets, contact us by filling out this form. Please include the email and name used to order tickets.

I accidentally deleted my E-Ticket

If you cannot find your tickets, contact us by filling out this form. Please include the email and name used to order tickets. We will resend your E-tickets.

I can't place my ticket order

If you are having difficulties placing an order, please contact us by going here. You can call our live center during normal business hours or request support 24/7 via contact form.

How can I get a refund?

Tickethookups does not offer refunds as WE do not charge customers’ credit cards for ticket ordered. All sales are collected by the event organizer directly.

If you would like to a request a refund from the event organizer:

1. Check the event description and Terms of Sale as stated on the order page. Terms of Sale are set by event organizers and agreed to by you when you place the order.

2. Contact the event organizer directly using contact information on the event page.

If you are having difficulties getting in touch with event organizer, please, contact us so we can assist you.